Refund / Return policy

Refund / Return Policy

 

1. Cancellation:
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

2. Return (if applicable):

International shipping is expensive, so we do not accept any returns after you accept delivery! If you receive the wrong product or defective product, please provide a picture and contact us at joylinlee@outlook.com After confirmation, we will provide a refund or replacement, no need to send anything back to us! If you want to return it, we will not cover the shipping cost. Feel free to give us your feedback on anything, your opinion is important to us.

3. Refund  (if applicable):

Your satisfaction is our priority. If there is any issue with your order, please contact us and we will do our best to assist you. You may request a refund to your original mean of payment if you received the wrong product or a defective product within 4 weeks of purchasing your order. Any claims made after 4 weeks will not be compensated. If your package was lost during the shipment, please notify us ASAP so we can start an investigation of your case with Express carrier. If your package cannot be located at the end of the investigation, you may request a replacement order free of charge. PLEASE NOTE THAT REFUNDS OF PACKAGE LOST IS NOT AVAILABLE. If you don't notify us within 4 weeks regarding the lost package, we will not be able to compensate for your lost package.
4 Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at joylinlee@outlook.com
Problems with your order?
We want you have the best online shopping experience, so if you have any problems with your order, please contact our official customer service team.
Skype /Email to: joylinlee@outlook.com
Whatsapp/Tel No: +86 13160866104